Overview
Our refund and returns policy lasts for 30 days from the date of purchase. If 30 days have passed since your purchase, we regret to inform you that we cannot offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Please note that certain types of goods are exempt from being returned. These include perishable goods such as food, flowers, newspapers, or magazines. Additionally, we do not accept returns for intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Here is a list of additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Books with obvious signs of use
- CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records that have been opened
- Any item not in its original condition, is damaged, or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your refund is approved, it will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, we recommend checking your bank account again. Please allow some time for the refund to be officially posted.
If you still haven’t received your refund, please contact your credit card company. There is often a processing time before a refund is posted.
If the refund is still not processed, please contact your bank for further assistance. Sometimes there may be additional processing time required.
If you have completed these steps and have not received your refund, please reach out to us at bourhimradwan4@gmail.com.
Sale items
Only regular-priced items may be refunded. Unfortunately, sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item for the same item, please send us an email at bourhimradwan4@gmail.com and ship your item to: Morocco.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or if the gift giver had the order shipped to themselves to give to you later, we will issue a refund to the gift giver, and they will be notified of the return.
Shipping returns
To return your product, please mail it to: Morocco.
You will be responsible for paying your own shipping costs when returning an item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
The time it takes for your exchanged product to reach you may vary depending on your location.
If you are returning expensive items, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Need help?
If you have any questions related to refunds and returns, please contact us at